Hi Chris,
If you are not sure the root cause after reviewing the maxdb log. You can attach the log file as below:
1. log on maxdb host and execute below command:
dbmcli -d <dbsid> -u <username>,<password> diag_pack
Afterwards you will find a file named diagpack.tgz under maxdb run directory, please attach this file to this conversation.
Best regards,
James